NUDGE FLEX – FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is Nudge Flex?

Nudge Flex is a technology platform that connects licensed nurses with patients requesting mobile IV and wellness services.

Nudge does not provide medical care. Independent licensed clinicians use the platform to accept and perform services.

2. Am I an employee of Nudge?

No.

Clinicians using Nudge Flex are independent contractors.

You:

  • Control whether you accept or decline sessions

  • Are responsible for your own licensing and compliance

  • Are not guaranteed a minimum number of sessions

  • Are responsible for your own taxes and benefits

3. How do I get paid?

Payments are processed through the platform after session completion.

Your earnings may include:

  • Base pay

  • Additional IV bag pay (if applicable)

  • Surge incentives (if active)

  • 100% of customer tips

Payment timing and processing may vary depending on your selected payout method.

4. What is surge pay?

Surge pay is additional compensation applied during periods of high demand or limited clinician availability.

Surge availability and amounts are determined by platform conditions and may change at any time.

5. Can I see the payout before accepting a session?

Yes.

You will see session details including compensation before accepting.

Once accepted, cancellation policies may apply.

6. What happens if I cancel a session?

Excessive cancellations may:

  • Impact your ratings

  • Reduce priority access to future gigs

  • Result in account review

Repeated reliability issues may lead to suspension.

7. Who is responsible for medical decisions?

You are.

As a licensed clinician, you exercise independent professional judgment.

Nudge does not supervise clinical decision-making and does not practice medicine.

8. What if a patient is not eligible for treatment?

You must use your professional judgment.

If a patient is not appropriate for treatment:

  • Do not proceed

  • Follow documentation requirements

  • Notify platform support if necessary

Patient safety comes first.

9. Do I need my own malpractice insurance?

Yes.

As an independent contractor, you are responsible for maintaining required professional liability coverage in accordance with applicable law.

10. How is my license verified?

Licensing may be verified through:

  • State databases

  • Credential verification services

  • Manual review

You are responsible for keeping credentials current and accurate.

11. What data does Nudge collect about me?

Nudge may collect:

  • Licensing information

  • Background verification data

  • Location data during sessions

  • Payment/tax information

  • Performance metrics

See the Nudge Flex Privacy Policy for full details.

12. Is my location tracked?

Location data may be collected during:

  • Active sessions

  • Dispatch and routing

  • When logged in and available

Location data supports safety, fraud prevention, and operational logistics.

13. Can I work in multiple states?

Only if you hold valid licensure in those states and comply with applicable laws.

You are responsible for practicing within your legal scope and license.

14. How do ratings work?

Patients may leave ratings and feedback after sessions.

Ratings may impact:

  • Tier eligibility

  • Priority access

  • Platform standing

Nudge reserves the right to evaluate performance metrics.

15. What happens if there is a complaint?

Complaints may be reviewed internally and, where appropriate, by medical oversight.

Serious concerns may result in:

  • Temporary suspension

  • Credential review

  • Termination of platform access

16. Does Nudge guarantee session volume?

No.

Nudge does not guarantee:

  • Minimum earnings

  • Minimum session count

  • Geographic demand

Session availability depends on market conditions.

17. Can I contact patients outside the app?

No.

All communications must remain within authorized workflows unless required for service delivery.

Circumventing the platform may violate your agreement.

18. What if there is a safety issue during a session?

If there is an emergency:

  • Call 911 immediately

  • Follow clinical protocol

You may report incidents through the app or contact support.

19. How do taxes work?

You are responsible for:

  • Reporting earnings

  • Paying applicable taxes

  • Maintaining independent contractor compliance

Nudge may issue Form 1099 as required by law.

20. Can my account be terminated?

Yes.

Nudge may suspend or terminate access for:

  • Policy violations

  • Credential issues

  • Fraud

  • Safety concerns

  • Legal or regulatory risk

Important Reminder

Nudge Flex is a technology platform. Clinicians independently provide healthcare services and are responsible for compliance with all applicable laws, regulations, and professional standards.

Legal

• Privacy Policy: https://nudgeworld.io/privacy-policy

• Terms of Use: https://nudgeworld.io/terms-of-service/

NUDGE FLEX – EARNINGS FAQ

1. How do I earn money on Nudge Flex?

Clinicians earn compensation by independently choosing to accept and complete service sessions through the platform.

Earnings may include:

  • Base session compensation

  • Additional IV bag compensation (if applicable)

  • Surge incentives (if active)

  • 100% of voluntary patient tips

You are paid per completed session. There is no hourly wage.

2. Am I guaranteed a minimum amount of earnings?

No.

Nudge does not guarantee:

  • Minimum earnings

  • Minimum session volume

  • Minimum hourly income

  • Surge availability

  • Geographic demand

Earnings depend on market demand, location, availability, and your decision to accept sessions.

3. Is surge pay guaranteed?

No.

Surge pay:

  • Is dynamic

  • Is not permanent

  • May change at any time

  • May be added or removed without notice

Surge is determined by real-time supply and demand conditions.

4. When do I get paid?

Payments are processed through Stripe, Nudge’s third-party payment provider.

Payout timing depends on:

  • Stripe processing timelines

  • Bank processing times

  • Account verification status

Nudge does not control banking delays once funds are transferred to Stripe.

5. Does Nudge withhold taxes?

No.

You are an independent contractor.

Nudge does not:

  • Withhold federal taxes

  • Withhold state taxes

  • Withhold Social Security

  • Withhold Medicare

  • Provide payroll deductions

Stripe may issue Form 1099 as required by law.

You are responsible for reporting and paying all applicable taxes.

6. Are tips guaranteed?

No.

Tips are voluntary and provided at the patient’s discretion.

Nudge does not:

  • Guarantee tip amounts

  • Require tipping

  • Control tip decisions

Clinicians retain 100% of tips processed through the platform.

7. What happens if a patient disputes a charge?

In the event of a chargeback or payment dispute:

  • Stripe may temporarily withhold disputed funds

  • Investigations may occur

  • Adjustments may be made

You acknowledge that payment disputes may impact payouts and that Nudge is not responsible for bank or card network decisions.

8. Are travel costs reimbursed?

No.

As an independent contractor, you are responsible for:

  • Transportation

  • Fuel

  • Vehicle maintenance

  • Supplies

  • Insurance

  • Licensing costs

Compensation reflects the independent contractor nature of the relationship.

9. Can compensation rates change?

Yes.

Nudge reserves the right to:

  • Modify base compensation

  • Modify additional bag pay

  • Modify surge logic

  • Modify incentive programs

Changes may occur at any time and apply prospectively.

10. Does Nudge provide benefits?

No.

Nudge does not provide:

  • Health insurance

  • Workers’ compensation

  • Paid time off

  • Retirement contributions

  • Overtime pay

  • Unemployment insurance

You are responsible for securing your own benefits and coverage.

11. Is there overtime pay?

No.

You are not paid hourly and are not eligible for overtime.

Compensation is per accepted and completed session.

12. Can my earnings be adjusted?

Yes.

Adjustments may occur for:

  • Cancellations

  • No-shows

  • Refunds

  • Chargebacks

  • Policy violations

  • Fraud investigations

All adjustments are made in accordance with platform policies.

⚠️ EARNINGS DISCLAIMER

Nudge Flex is a technology platform.

Clinicians independently choose when and whether to accept sessions.

Nothing in the platform constitutes:

  • A promise of income

  • A wage agreement

  • An employment relationship

  • A guarantee of future work

All compensation is contingent upon completed services and compliance with platform policies.

Payments and tax reporting are processed through Stripe.